This page (together with the documents herein referred to) contain the terms and conditions (“Terms and Conditions”) of purchase of the products (“Products”) which appear on our website https://www.poloclub.com (the “Website”).

Please read these Terms and Conditions before using the services of POLO CLUB EUROPE, S.L.U. or purchasing its products. Placing an order implies the acceptance of these Terms and Conditions, which may be consulted at all times on this page.

Date of update: 26 May 2015

1. OWNERSHIP OF THE DOMAIN WWW.POLOCLUB.COM

The domain www.poloclub.com is held by POLO CLUB EUROPE, S.L.U., a registered company with Tax I.D. number B54512512, domiciled in Ptda Jubalcoi polígono 1, num 90, 03295, Elche (Alicante) , Spain.

You may send us your comments or suggestions by e-mail to contact@poloclub.com or by calling 966294949 Monday to Friday, from 09:00 to 14:00 and from 15:00 to 18:00

2. PURPOSE AND SCOPE OF APPLICATION

2.1. The purpose of these general Terms and Conditions is to regulate the content and services offered to the customers who visit and purchase products on the website www.poloclub.com, and the relationship established between them and the domain manager, the company POLO CLUB EUROPE, S.L.U. or such other third parties who, through relevant user license agreements, may use the portal to relate to end clients.
2.2. Said Terms and Conditions will be applied, to the exclusion of any other terms and conditions, to all commercial transactions related to the products and services offered on the website www.poloclub.com.
2.3. The language used in the agreement entered between POLO CLUB EUROPE, S.L.U. and the customer will be Spanish.

3. COMMUNICATIONS BETWEEN THE PARTIES

3.1. The customer accepts the validity of any notices and communications which POLO CLUB EUROPE, S.L.U. may deliver to him/her at the e-mail addresses or telephone numbers provided by the customer when opening an account or placing an order.
3.2. For the purposes hereof, said electronic communications will have the same effects as if they had been delivered in written form, except as otherwise provided by law.

4. COPYRIGHT, INTELLECTUAL PROPERTY RIGHTS AND DATABASE RIGHTS

4.1. These Terms and Conditions are the intellectual property of POLO CLUB EUROPE, S.L.U. As such, any total or partial use hereof for commercial purposes without prior written consent is expressly prohibited.
4.2. All the content included in the virtual store (including, inter alia, images, texts, page designs, logos, button icons, software or processes) is protected by law regulating intellectual property rights, copyright and database rights. No such content may be reproduced, duplicated, copied, sold, resold or exploited otherwise without the prior written consent of POLO CLUB EUROPE, S.L.U. or of the third-party holders thereof.
4.3. Any unlawful use of said content will be prosecuted in court.

5. OUR RESPONSIBILITIES

5.1. The website www.poloclub.com commercializes valid products under Spanish law. We therefore decline any responsibilities resulting from any law applicable in countries to which the products may be sent as per the order of the customer, who shall be responsible for verifying the lawfulness of importing the products and of the use thereof in the relevant territory.
5.2. We undertake to make our best efforts to guarantee the availability, within limitations resulting from the very nature of electronic commerce, of all products and services offered on the website, and commit to act with diligence and effectiveness.
5.3. We assume no responsibility for (i) losses resulting from our direct failure to comply with the present terms, (ii) non fulfilling the customer’s subjective expectations, (iii) business losses (including, inter alia, loss of profit and/or actual or expected sales or income, lack of liquidity or return on capital, loss of business with third parties, reputation, goodwill or clients) and (iv) indirect or consequential losses.
5.4. Furthermore, POLO CLUB EUROPE, S.L.U. may not be held responsible for any delays or failures to comply with any obligations assumed hereunder as a consequence of events which are beyond our diligent control or effort.

6. OBLIGATIONS OF THE CUSTOMER OR USER

6.1. Any customers making use of the services of POLO CLUB EUROPE, S.L.U. will be subject to the present general Terms and Conditions and to the specific terms applicable to said service. In particular, placing an order implies a legally binding acceptance of these Terms and Conditions.
6.2. Likewise, by placing an order on our website, customers guarantee that they are at least 18 years of age, that they have sufficient legal capacity to enter agreements in the Spanish territory and that the data they have provided in connection with their order are truthful.
6.3. Customers undertake to provide complete and truthful information regarding their personal data necessary to process their orders appropriately. Furthermore, customers undertake to communicate immediately any changes in their data.
6.4. Customers are responsible for guaranteeing, by all means reasonably at their disposal, the security of passwords, bank data and other sensitive confidential data of their customer account, and for diligently preventing access to same by third parties. POLO CLUB EUROPE, S.L.U. assumes no responsibility for any damages which may result from the undue use of said data, which will be borne by the customer.
6.5. The customer shall communicate immediately to POLO CLUB EUROPE, S.L.U. any theft and/or misappropriation of said data by third parties, or any reasonable suspicions that said theft and/or misappropriation may occur or may have occurred.
6.6. The customer shall assume any additional expenses resulting from the inaccuracy of the delivery data provided or from failure to receive or collect duly supplied products.

7. PURCHASES MADE ON THE WEBSITE WWW.POLOCLUB.COM

7.1. In order to purchase products on the website, the customer must open a Customer Account and register as user by filling in the electronic form available on the website to such end, in accordance with the instructions included therein.
7.2. All prices, both of products and of transport services, are inclusive of VAT, except as otherwise provided by law.
7.3. All orders require the acceptance of the prices and features of the products which are indicated on the sales card thereof.
7.4. Validation of the order implies full awareness and acceptance of these general Terms and Conditions and full conformity with the products and its features and price.

8. PRESENTATION AND AVAILABILITY OF HE PRODUCTS

8.1. POLO CLUB EUROPE, S.L.U. endeavors to show and describe the products with the maximum possible accuracy.
8.2. POLO CLUB EUROPE, S.L.U. declines any responsibility for any errors or omissions in the presentation of the products.
8.3. The photograph which illustrate and complement the text describing the products do not form part of the contractual sphere.
8.4. Product availability. In the event of unavailability of products, POLO CLUB EUROPE, S.L.U. undertakes to advice the customer as soon as possible, cancel the delivery and reimburse the amount thereof to the customer.
9. DELIVERIES

It is the customer’s responsibility to check upon delivery that the products delivered are in good condition. Therefore, if the box is open or there are any doubts or suspicions that the packaging may have been tampered with, the customer must reject it and notify POLO CLUB EUROPE, S.L.U. immediately at the following email address: contact@poloclub.com. Orders received during holiday seasons of our warehouses or during sales periods may experience delays in delivery times.

Delivery times may increase for certain articles, as duly indicated in the product card.

10. RETURNS AND DELIVERY DATES

We extend the return deadline to January 31, 2022 for orders placed on or after November 10, 2021.

You may return the product over a period of 30 days following delivery thereof. Returns will result in the reimbursement of the purchase price of the product/s returned. Returns will only be accepted in the case of products which have remained unused and are in perfect condition, and must include accessories, documentation and original packaging.

In the case of defective products or products which do not correspond to the order placed, returns shall be made through our collection system and return expenses will be borne by us.

Take into account that the items that are part of the PACK are sold as a bundle and cannot be returned separately.
In case of returning only a part of the Pack, the discount will be cancelled. This is, if you return some of the items of your pack (but not the whole pack), you lose the discount and the price of the item/s you keep will be their original price (retail price published on the site when you purchased the goods without the pack discount).
The refund made for the returned piece/s is the result of the difference with the item’s original price.
Example:
Beige Custom fit Polo shirt € 60 (price without Pack discount)
Beige Custom fit Polo shirt € 47.49 (price with Pack discount)
You save:
€ 12.51
If you make a partial return, the promotion will be cancelled. Therefore, the price of the piece you keep is € 60.
The refund is made by subtracting what you saved (€ 12.51) from the price you paid for the piece (€ 47.49).
This is, € 47.49 - € 12.51 = € 34.98 is the amount to be refunded.
Bundle Pack 

You may return the products by any of the following means:

1. By using our collection system, through our transport agency. This is free of charge in Spain and Portugal.

To use our collection system, you must proceed as follows:

Contact our customer care service at contact@poloclub.com, and provide us with the following information:

Order number

• First name and surnames
• Collection address
• Product/s you wish to return
• Reason of the return
• Preferred date of collection of your return

Upon receipt of your return request, we will send you an email within 24-48 hours to confirm the date of collection, with instructions as to the preparation of the package with a view to its collection by the transport agency.

Once we have received the product/s and checked the condition thereof, we will proceed to reimburse the relevant amount through the same payment means you used at the time of purchase, within 48-72 hours as of the date of receipt of the product/s in our warehouses.

 Return Cost Table:

2. By using your own means. In this case, return costs will be borne by the user.

If you do not wish to use our collection system, you may send us the articles by your own means. In such case, please proceed as follows:

1. Contact OUR customer care service at contact@poloclub.com, and provide us with the following information:

• Order number
• First name and surnames
• Clothing to be returned
• Reasons for the return

1. Upon receipt of your return request, we will send you an email within 24-48 hours to confirm the return and the address you must send the product/s to.
2. Once we have received the product/s and checked the condition thereof, we will proceed to reimburse the relevant amount through the same payment means you used at the time of purchase, within 48-72 hours as of the date of receipt of the product/s in our warehouses.

Delivery times

24-hour delivery:

If you choose this option you will receive your order on the following working day (this excludes Saturdays, Sundays and festive days), provided that you have placed the order before 12:30 a.m.

24-hour delivery will apply to orders sent to addresses in mainland Spain (deliveries to the Balearic Island are therefore excluded). This delivery time becomes effective as of the time when payment is received, the order is processed in our warehouses and the goods are sent.

24-hour delivery will apply to orders place before 12:30 a.m. For orders placed after that time, deliveries will take place in two working days. Your order may no longer qualify for 24-hour delivery if you cancel a certain product or modify the delivery address.

Rest of delivery times:

Delivery times become effective as of the time when payment is received, the order is processed in our warehouses and the goods are sent. However, for orders made after 12:30 (GTM+1), the delivery time is counted as of the following working day. Delivery times may increase if you cancel a product or modify the delivery address after the order has been placed.

Please note that deliveries are managed by third parties. Therefore, delivery times are provided only as a guide and do not contemplate any possible delays caused by payment clearances or exceptional transport conditions (weather conditions, strikes, etc.). Furthermore, order may not be redirected once the articles have been sent.

All orders placed during the holiday season of our warehouses may experience delays in delivery times regardless of their destination.

Once we have received the return and checked that the products are in good condition, with the labels on and in the same conditions in which they were sent (without having been used or washed) we will proceed to refund the amount.

You can choose between two types of refunds: a refund by the same payment method you used for payment or a refund in a gift card (credit for the shop) you can use whenever you want on our web

The return of the products will result in a refund equal to the purchase price of the returned product(s). Remember that the amount of shipping costs will not be refunded

The refund will be made in the same form of payment that you used for your purchase.

Returns are processed within 30 working days of receipt. Once our Returns department has reviewed and accepted

The refund to your credit/debit card will be processed within 8-10 days from the moment the confirmation email is sent. This period may vary depending on the bank processing time, which may vary according to the payment method, and to each bank.

The refund in a gift card (credit for the shop) is automatically sent to the email address you give us when you place the order and on the same day we receive and check the goods.

11. MEANS OF PAYMENT

11.1. All orders shall be paid by credit card (Visa or MasterCard), PayPal or on delivery through the payment platform provided by POLO CLUB EUROPE, S.L.U.
11.2. The customer may choose between the various means of payment admitted on the website:
11.3. Security of the payments. POLO CLUB EUROPE, S.L.U. uses every means to guarantee the confidentiality and security of the data transmitted through the network and on the website www.poloclub.com; likewise, the payment platform used SSL (Secure Socket Layer) security protocols.

12 PROMOTIONAL CODES

You can find more information about our promotions at the following  link

13. RIGHT OF WITHDRAWAL

13.1. The customer may withdraw any order placed without cause within 14 calendar days from the date of receipt of the goods by the customer or designated third party, other than the carrier.
13.2. In order to exercise said right of withdrawal, the customer shall communicate his/her decision to withdraw from the agreement toPOLO CLUB EUROPE, S.L.U., calle Juan Negrín, 57 (Pol. Ind. Torrellano), 03203, Elche (Alicante) Spain; (telephone 966294949; email: contact@poloclub.com) by means of an unequivocal statement (for instance, a letter sent by postal mail, fax or e-mail). The customer may use the withdrawal template which appears below, although the use thereof is not compulsory. Any withdrawal notice sent before expiry of the period established above shall be considered to have been delivered within said period.
13.3. Effects of the withdrawal. If you withdraw from the agreement, we will reimburse any payments made by you, including delivery expenses (with the exception of additional expenses resulting from the choice on your part of a delivery modality other than the least expensive ordinary modality offered by us), without undue delay and, in any event, within 14 days as of the date on which you informed us of your decision to withdraw. Said reimbursement shall be made through the same payment method used by you in the initial operation, except in the case of payment on delivery, where the amounts owed will be reimbursed by wire transfer after we receive and check the condition of the products.

13.4. You also have the option to fill in and send electronically the withdrawal form or any other unequivocal statement through our web site www.poloclub.com. In this case we will acknowledge receipt of your withdrawal by means of a durable medium (e.g., by e-mail).

13.5. We may withhold said reimbursement until receipt of the goods or until you have provided proof of return of the goods, if earlier.
13.6. Please note that you must return the articles as per the instructions on our Return Centre within 14 days following your notification of your wish to withdraw from the agreement. POLO CLUB EUROPE, S.L.U., shall assume any direct costs resulting from the return of said articles; and you will be responsible for any decrease in the value of the goods returned as a consequence of the manipulation thereof (except where said manipulation may be necessary to check the nature, features and operation of the articles).13.7 Withdrawal form template

14. APPLICABLE LAW. JURISDICTION

14.1. These terms and conditions have been drafted in accordance with the Civil and Commercial Codes, Act 7/1996, of 15 January, regulating retail trade, Act 7/1998, of 13 April, on General Contracting Terms, and Act 7/1995, of 23 March, on Consumer Credit. These terms and conditions, together with those included in the main section of the Order Sheet, constitute the present agreement.
14.2. We hereby guarantee any rights which applicable Law may recognize to consumers and users.
14.3. These terms and conditions are governed by Spanish law. Any disputes resulting from this agreement shall be submitted by the parties to the Courts and Tribunals provided by applicable law, in consideration of the place of compliance with the obligation or the domicile of the purchasing party, as applied to end consumers.
14.4. In the event of a purchase made by another company, both parties agree to submit to the Courts and Tribunals of Elche (Alicante), Spain, and waive expressly any other jurisdiction they may be entitled to.

15. AMENDMENTS IN SALE AND PURCHASE TERMS AND CONDITIONS

15.1. POLO CLUB EUROPE, S.L.U. reserves the right to amend at any time its website, policies and conditions, including the present Sale and Purchase Terms and Conditions.
15.2. You will be subject to the terms and conditions, policies and Purchase Terms and Conditions in force at the time of placing your order, unless there is a change in said terms and conditions, policies and/or Purchase Terms and Conditions as provided by Law or public authorities (in which case such amendments may be applicable to orders made previously).
15.3. Should any of these terms and conditions be declared invalid, null or ineffective on whatever grounds, said term or condition will be excluded without affecting the validity or enforceability of the rest of terms or conditions.

POLO CLUB WEBSITE LEGAL NOTICE UNDER THE GDPR

According to the LOPD (Organic Data Protection Act), based on article 8 of the GDPR, children under 14 years of age may not be considered users of this website without the consent of their guardians or parents. Failure by the user to comply with this condition shall result in the suppression of any data provided.

In compliance with the information obligation in the collection of data provided by the LOPD based on article 13 of the EU General Data Protection Regulation (GDPR), we hereby inform you of the existence of an automated personal data file held by POLO CLUB EUROPE, S.L.U. and created with the purpose of providing you with the services requested, offering our services and products and sending communications for commercial prospection.

The data will remain in our files with the purpose of sending you offers of products and/or services and/or advertising or commercial prospection activities and information of interest to you about POLO CLUB EUROPE, S.L.U. by any means, including electronic means, which you expressly consent to.

You may at any time exercise the rights established under articles 15 to 22 of the EU General Data Protection Regulation (GDPR). You are therefore entitled to exercise you rights of access, rectification or erasure, objection, restriction to processing and data portability by writing to POLO CLUB EUROPE, S.L.U., Partida Jubalcoy poligono 1,nº90 C.P. 03295, Elche – Parque Industrial (Alicante), or by electronic means, providing proof of your identity, at rgpd@poloclub.com.

Furthermore, we hereby inform you that under the provisions of article 13.1. d) of the GDPR, the legitimate interests pursued by the data controller which legitimize or legalize the processing of personal data is the online contracting of our products by you (execution of a written agreement via the Internet), provided that said interests do not prevail over the fundamental rights and freedoms of the interested or affected party.

With regard to the storage period of your personal data, we inform you that said data will be kept for as long as it may be necessary or pertinent for the purposes for which they were originally collected or filed. Therefore, your data will be cancelled as soon as they are no longer needed to comply with the legitimate purposes described above. Under the provisions of article 13.2. c) of the GDPR, we hereby inform you of your right to withdraw your consent to the processing of your personal data, without this affecting the lawfulness of any processing performed on the basis of your consent prior to said withdrawal.

We also inform you of your right to file a claim before the national supervisory authority (the Spanish Data Protection Agency – Agencia Española de Protección de Datos (AEPD)).

RIGHT TO INFORMATION

As provided by the LOPD, we hereby inform you that any data provided by you will be incorporated to a file of Customers/Potential Customers/Users of POLO CLUB EUROPE, S.L.U., which will be the only recipient of the information provided. The purpose of the processing will by the management and administration of the client portfolio as a whole in order to provide you with the services and/or products requested and manage the payment thereof, prepare quotations and send commercial communications by any means (post or electronic mail) regarding the various services and/or products provided by the company, to which you expressly consent.

The data controller is POLO CLUB EUROPE, S.L.U., domiciled in calle Juan Negrín, nº 57, 03203, Elche – Parque Industrial (Alicante). You may exercise the rights established under articles 15 to 22 of the EU GDPR by writing to the above address, by visiting our main office and or by electronic means at rgpd@poloclub.com, providing proof of your identity

At the time of data collection, we will indicate whether the data requested is voluntary or compulsory. The rejection to provide the data qualified as compulsory will imply the impossibility to provide you with the services and/or products engaged. Users who may provide their data shall keep them updated and communicate any changes in said data to the data controller. Any users providing personal data of another person must inform the holder of said data of the provisions in this Privacy Policy.

INFORMED CONSENT

Consequently, users providing personal data on this website consent unequivocally to the incorporation of said data to the automated file Customers/Potential Customers/Users held by the company with the purposes specifically determined previously.

DATA QUALITY PRINCIPLE

Personal data provided by users must be accurate and up-to-date, so that they reflect the current situation of the data subject. To this end, the user shall be responsible for the truthfulness and accuracy of the personal data supplied and communicate any amendments in said data which may occur in the future. POLO CLUB EUROPE, S.L.U. will proceed to cancel personal data collected when they are no longer needed for the purposes for which they were collected or registered.

Said cancellation shall entail a blocking of the data, which will only be kept as required by public Administrations, Courts and Tribunals during the relevant limitation period in order to respond to any liabilities which may emerge from the processing of the data. Your personal data will be erased upon the lapse of said limitation period.

DATA RETENTION PERIOD

Personal data may be kept during the periods established by applicable provisions and/or by agreements entered between the data controller and the data subject, provided that the data is used for legitimate purposes resulting from said agreement. With regard to said personal data retention period, we hereby inform you that your data will be kept for as long as it is necessary for the purposes for which they were collected or registered. Therefore, said data will be cancelled when they are no longer necessary for the legitimate purposes described above. Said cancellation will result in the blocking of the data, which may only be kept for the purpose of providing them to public Administrations, Courts and Tribunals, upon request, during the relevant limitation period, in order to attend to any possible liabilities resulting from the processing. Only upon the lapse of said period may the personal data blocked be erased definitely.

DATA SECURITY PRINCIPLE

POLO CLUB EUROPE, S.L.U. has adopted all technical and organizational measures necessary to guarantee the security of the personal data and prevent any alteration, loss or non-authorized processing thereof or access thereto. The security level adopted is in accordance with the nature of the personal data provided.

Under the provisions of article 32 of the GDPR, POLO CLUB EUROPE, S.L.U., as data controller, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:

• The pseudonymisation and encryption of personal data;
• the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
• the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
• a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

In assessing the appropriate level of security account shall be taken in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored or otherwise processed.

POLO CLUB EUROPE, S.L.U. shall take steps to ensure that any natural person acting under the authority of the controller or the processor who has access to personal data does not process them except on instructions from the controller, unless he or she is required to do so by Union or Member State law.

RIGHT TO CANCELLATION AND ERASURE

In accordance with the provisions of article 17 of the GDPR, the data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

Where POLO CLUB EUROPE, S.L.U., as data controller, has made the personal data public and is obliged, as provided above, to erase said data, considering the technology available and the cost of application thereof, it will apply reasonable measures, including technical measures, to inform those who are processing the personal data of the request of the subject data to erase any links to or copies or replications of those personal data

RIGHT TO RESTRICTION OF PROCESSING

As provided by article 18 of the GDPR, the data subject shall have the right to obtain from POLO CLUB EUROPE, S.L.U., as controller, the restriction of processing where one of the following applies:

Where processing has been restricted as provided above, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

A data subject who has obtained restriction of processing pursuant to the above shall be informed by POLO CLUB EUROPE, S.L.U., as controller, before the restriction of processing is lifted.

DELIVERY OF INFORMATIONAL COMMUNICATIONS

With regard to the delivery of informational communications via e-mail or other equivalent means of electronic communication, given that the e-mail address of the user is a personal data when it enables him or her to be identified, by collecting the e-mail in the online data form the user authorizes expressly POLO CLUB EUROPE, S.L.U. to process his/her e-mail for the delivery of commercial or promotional communications regarding the products or services provided by this company.

These communications shall be preceded by the word “advertisement” located at the top of the message and shall identify POLO CLUB EUROPE, S.L.U. clearly. However, you may revoke at any time your consent to the receipt of informational communications simply by sending an email to rgpd@poloclub.com