Terms and conditions

This page (together with the documents herein referred to) contain the terms and conditions (“Terms and Conditions”) of purchase of the products (“Products”) which appear on our website https://www.poloclub.com (the “Website”).

Please read these Terms and Conditions before using the services of COMPANY BRIDGE AND LIFE, S.L. or purchasing its products. Placing an order implies the acceptance of these Terms and Conditions, which may be consulted at all times on this page.

Date of update: 26 May 2015

1. OWNERSHIP OF THE DOMAIN WWW.POLOCLUB.COM

The domain www.poloclub.com is held by "COMPANY BRIDGE AND LIFE, S.L.”, a registered company with Tax I.D. number B54512512, domiciled in Ptda Jubalcoi polígono 1, num 90, 03295, Elche (Alicante) , Spain.

You may send us your comments or suggestions by e-mail to contact@poloclub.com 

  1. PURPOSE AND SCOPE OF APPLICATION

    2.1. The purpose of these general Terms and Conditions is to regulate the content and services offered to the customers who visit and purchase products on the website www.poloclub.com, and the relationship established between them and the domain manager, the company COMPANY BRIDGE AND LIFE, S.L. or such other third parties who, through relevant user license agreements, may use the portal to relate to end clients.
    2.2. Said Terms and Conditions will be applied, to the exclusion of any other terms and conditions, to all commercial transactions related to the products and services offered on the website www.poloclub.com.
    2.3. The language used in the agreement entered between COMPANY BRIDGE AND LIFE, S.L. and the customer will be Spanish.

    3. COMMUNICATIONS BETWEEN THE PARTIES

    3.1. The customer accepts the validity of any notices and communications which COMPANY BRIDGE AND LIFE, S.L. may deliver to him/her at the e-mail addresses or telephone numbers provided by the customer when opening an account or placing an order.
    3.2. For the purposes hereof, said electronic communications will have the same effects as if they had been delivered in written form, except as otherwise provided by law.

    4. COPYRIGHT, INTELLECTUAL PROPERTY RIGHTS AND DATABASE RIGHTS

    4.1. These Terms and Conditions are the intellectual property of COMPANY BRIDGE AND LIFE, S.L. As such, any total or partial use hereof for commercial purposes without prior written consent is expressly prohibited.
    4.2. All the content included in the virtual store (including, inter alia, images, texts, page designs, logos, button icons, software or processes) is protected by law regulating intellectual property rights, copyright and database rights. No such content may be reproduced, duplicated, copied, sold, resold or exploited otherwise without the prior written consent of COMPANY BRIDGE AND LIFE, S.L. or of the third-party holders thereof.
    4.3. Any unlawful use of said content will be prosecuted in court.

    5. OUR RESPONSIBILITIES

    5.1. The website www.poloclub.com commercializes valid products under Spanish law. We therefore decline any responsibilities resulting from any law applicable in countries to which the products may be sent as per the order of the customer, who shall be responsible for verifying the lawfulness of importing the products and of the use thereof in the relevant territory.
    5.2. We undertake to make our best efforts to guarantee the availability, within limitations resulting from the very nature of electronic commerce, of all products and services offered on the website, and commit to act with diligence and effectiveness.
    5.3. We assume no responsibility for (i) losses resulting from our direct failure to comply with the present terms, (ii) non fulfilling the customer’s subjective expectations, (iii) business losses (including, inter alia, loss of profit and/or actual or expected sales or income, lack of liquidity or return on capital, loss of business with third parties, reputation, goodwill or clients) and (iv) indirect or consequential losses.
    5.4. Furthermore, COMPANY BRIDGE AND LIFE, S.L. may not be held responsible for any delays or failures to comply with any obligations assumed hereunder as a consequence of events which are beyond our diligent control or effort.

    6. OBLIGATIONS OF THE CUSTOMER OR USER

    6.1. Any customers making use of the services of COMPANY BRIDGE AND LIFE, S.L. will be subject to the present general Terms and Conditions and to the specific terms applicable to said service. In particular, placing an order implies a legally binding acceptance of these Terms and Conditions.
    6.2. Likewise, by placing an order on our website, customers guarantee that they are at least 18 years of age, that they have sufficient legal capacity to enter agreements in the Spanish territory and that the data they have provided in connection with their order are truthful.
    6.3. Customers undertake to provide complete and truthful information regarding their personal data necessary to process their orders appropriately. Furthermore, customers undertake to communicate immediately any changes in their data.
    6.4. Customers are responsible for guaranteeing, by all means reasonably at their disposal, the security of passwords, bank data and other sensitive confidential data of their customer account, and for diligently preventing access to same by third parties. COMPANY BRIDGE AND LIFE, S.L. assumes no responsibility for any damages which may result from the undue use of said data, which will be borne by the customer.
    6.5. The customer shall communicate immediately to COMPANY BRIDGE AND LIFE, S.L. any theft and/or misappropriation of said data by third parties, or any reasonable suspicions that said theft and/or misappropriation may occur or may have occurred.
    6.6. The customer shall assume any additional expenses resulting from the inaccuracy of the delivery data provided or from failure to receive or collect duly supplied products.

    7. PURCHASES MADE ON THE WEBSITE WWW.POLOCLUB.COM

    7.1. In order to purchase products on the website, the customer must open a Customer Account and register as user by filling in the electronic form available on the website to such end, in accordance with the instructions included therein.
    7.2. All prices, both of products and of transport services, are inclusive of VAT, except as otherwise provided by law.
    7.3. All orders require the acceptance of the prices and features of the products which are indicated on the sales card thereof.
    7.4. Validation of the order implies full awareness and acceptance of these general Terms and Conditions and full conformity with the products and its features and price.

    8. PRESENTATION AND AVAILABILITY OF HE PRODUCTS

    8.1. COMPANY BRIDGE AND LIFE, S.L. endeavors to show and describe the products with the maximum possible accuracy.
    8.2. COMPANY BRIDGE AND LIFE, S.L. declines any responsibility for any errors or omissions in the presentation of the products.
    8.3. The photograph which illustrate and complement the text describing the products do not form part of the contractual sphere.
    8.4. Product availability. In the event of unavailability of products, COMPANY BRIDGE AND LIFE, S.L. undertakes to advice the customer as soon as possible, cancel the delivery and reimburse the amount thereof to the customer.
    9. DELIVERIES

Orders placed in Spain and Portugal will be delivered free of charge.

Find below a list of estimated delivery times depending on destination and costs of the order:

COUNTRYDELIVERY TIMETRANSPORT FEE
Mainland Spain24 hrs. € 4,95
Balearic Islands48 hrs. € 4,95
Portugal24 hrs.€ 4,95
France2 days€ 4,95
Italy3-4 days€ 6.95
United Kingdom3-4 days€ 6.95
Ireland4-5 days€ 21.95
Germany2-3 days€ 6.95
Belgium3-4 days€ 6.95
Luxembourg3-4 days€ 6.95
The Netherlands3-4 days€ 6.95
Poland4-6 days€ 19.95
Bulgaria5-6 days€ 19.95
Romania4-5 days€ 19.95
Slovenia4-5 days€ 19.95
Slovakia4-5 days€ 19.95
Hungary4-6 days€ 19.95
Finland4-6 days€ 21.95
Denmark4-5 days€ 21.95
Greece5-6 days€ 21.95
Austria3-4 days€ 21.95
Sweden4-6 days€ 21.95
Estonia5-6 days€ 25.95
Latvia5-6 days€ 25.95
Lithuania5-6 days€ 25.95
Czech Republic4-5 days€ 25.95
Croatia5-6 days€ 30.95
Rest of countries9-12 days€ 49.95
It is the customer’s responsibility to check upon delivery that the products delivered are in good condition. Therefore, if the box is open or there are any doubts or suspicions that the packaging may have been tampered with, the customer must reject it and notify "COMPANY BRIDGE AND LIFE, S.L." immediately at the following email address: contact@poloclub.com. Orders received during holiday seasons of our warehouses or during sales periods may experience delays in delivery times.Delivery times may increase for certain articles, as duly indicated in the product card.
  1. RETURNS AND DELIVERY DATES
You may return the product over a period of 15 days following delivery thereof. Returns will result in the reimbursement of the purchase price of the product/s returned. Returns will only be accepted in the case of products which have remained unused and are in perfect condition, and must include accessories, documentation and original packaging.

In the case of defective products or products which do not correspond to the order placed, returns shall be made through our collection system and return expenses will be borne by us.

You may return the products by any of the following means:

  1. By using our collection system, through our transport agency. This is free of charge in Spain and Portugal.

To use our collection system, you must proceed as follows:

  1. Contact our customer care service at contact@poloclub.com, and provide us with the following information:
  • Order number
  • First name and surnames
  • Collection address
  • Product/s you wish to return
  • Reason of the return
  • Preferred date of collection of your return
  1. Upon receipt of your return request, we will send you an email within 24-48 hours to confirm the date of collection, with instructions as to the preparation of the package with a view to its collection by the transport agency.
  1. Once we have received the product/s and checked the condition thereof, we will proceed to reimburse the relevant amount through the same payment means you used at the time of purchase, within 48-72 hours as of the date of receipt of the product/s in our warehouses.

Return costs

COUNTRYRETURN COST
Mainland SpainFREE OF CHARGE
Balearic IslandsFREE OF CHARGE
PortugalFREE OF CHARGE
France€ 24.95
Italy€ 24.95
United Kingdom€ 24.95
Ireland€ 32.95
Germany€ 24.95
Belgium€ 24.95
Luxembourg€ 24.95
The Netherlands€ 24.95
Poland€ 30.95
Bulgaria€ 30.95
Romania€ 30.95
Slovania€ 30.95
Slovakia€ 30.95
Hungary€ 30.95
Finland€ 30.95
Denmark€ 30.95
Greece€ 30.95
Austria€ 30.95
Sweden€ 30.95
Estonia€ 37.95
Latvia€ 37.95
Lithuania€ 37.95
Czech Republic€ 37.95
Croatia€ 43.95
Rest of countries€ 59.95
  1. By using your own means. In this case, return costs will be borne by the user.

If you do not wish to use our collection system, you may send us the articles by your own means. In such case, please proceed as follows:

  1. Contact OUR customer care service at contact@poloclub.com, and provide us with the following information:
  • Order number
  • First name and surnames
  • Clothing to be returned
  • Reasons for the return
  1. Upon receipt of your return request, we will send you an email within 24-48 hours to confirm the return and the address you must send the product/s to.
  2. Once we have received the product/s and checked the condition thereof, we will proceed to reimburse the relevant amount through the same payment means you used at the time of purchase, within 48-72 hours as of the date of receipt of the product/s in our warehouses.

Delivery times

24-hour delivery:

If you choose this option you will receive your order on the following working day (this excludes Saturdays, Sundays and festive days), provided that you have placed the order before 12:30 a.m.

24-hour delivery will apply to orders sent to addresses in mainland Spain (deliveries to the Balearic Island are therefore excluded). This delivery time becomes effective as of the time when payment is received, the order is processed in our warehouses and the goods are sent.

24-hour delivery will apply to orders place before 12:30 a.m. For orders placed after that time, deliveries will take place in two working days. Your order may no longer qualify for 24-hour delivery if you cancel a certain product or modify the delivery address.

Rest of delivery times:

Delivery times become effective as of the time when payment is received, the order is processed in our warehouses and the goods are sent. However, for orders made after 12:30 (GTM+1), the delivery time is counted as of the following working day. Delivery times may increase if you cancel a product or modify the delivery address after the order has been placed.

Please note that deliveries are managed by third parties. Therefore, delivery times are provided only as a guide and do not contemplate any possible delays caused by payment clearances or exceptional transport conditions (weather conditions, strikes, etc.). Furthermore, order may not be redirected once the articles have been sent.

All orders placed during the holiday season of our warehouses may experience delays in delivery times regardless of their destination.

  1. MEANS OF PAYMENT

    11.1. All orders shall be paid by credit card (Visa or MasterCard), PayPal or on delivery through the payment platform provided by COMPANY BRIDGE AND LIFE, S.L.
    11.2. The customer may choose between the various means of payment admitted on the website:
    11.3. Security of the payments. COMPANY BRIDGE AND LIFE, S.L. uses every means to guarantee the confidentiality and security of the data transmitted through the network and on the website www.poloclub.com; likewise, the payment platform used SSL (Secure Socket Layer) security protocols.
  2. PROMOTIONAL CODES

Poloclub.com may offer promotional codes to its users under the terms and conditions specified in each promotion.

Discount codes are not cumulative.

Said discounts may not be applied to products of the solidary category “VIOLET LABEL”.

Terms of the Shopping Bag Gift promotion
This promotion applies to orders over € 90 in Spain and Portugal.
When finishing your over € 90 order, you need to choose one of the gift options in
the pop-up window that will appear in your cart.
You need to choose your gift when finishing your purchase, before you get to the
payment gateway, so we can associate your order to the gift.
Orders in which the gift was not included during the purchase process will not be
entitled to this promotion since the gift cannot be included later.
Polo Club reserves the right to cancel this promotion at any time and without prior
notice.
During Sales and Promotion periods, delivery dates could be delayed by 72 hours.
If you have any doubts or questions, we will be very pleased to help you through
our Customer Service, either by email at contact@poloclub.com or by WhatsApp
on +34 664 546 452. 

  1. RIGHT OF WITHDRAWAL

    13.1. The customer may withdraw any order placed without cause within 14 calendar days from the date of receipt of the goods by the customer or designated third party, other than the carrier.
    13.2. In order to exercise said right of withdrawal, the customer shall communicate his/her decision to withdraw from the agreement to COMPANY BRIDGE AND LIFE, S.L., calle Juan Negrín, 57 (Pol. Ind. Torrellano), 03203, Elche (Alicante) Spain; (telephone 966294949; email: contact@poloclub.com) by means of an unequivocal statement (for instance, a letter sent by postal mail, fax or e-mail). The customer may use the withdrawal template which appears below, although the use thereof is not compulsory. Any withdrawal notice sent before expiry of the period established above shall be considered to have been delivered within said period.
    13.3. Effects of the withdrawal. If you withdraw from the agreement, we will reimburse any payments made by you, including delivery expenses (with the exception of additional expenses resulting from the choice on your part of a delivery modality other than the least expensive ordinary modality offered by us), without undue delay and, in any event, within 14 days as of the date on which you informed us of your decision to withdraw. Said reimbursement shall be made through the same payment method used by you in the initial operation, except in the case of payment on delivery, where the amounts owed will be reimbursed by wire transfer after we receive and check the condition of the products.

13.4. You also have the option to fill in and send electronically the withdrawal form or any other unequivocal statement through our web site www.poloclub.com. In this case we will acknowledge receipt of your withdrawal by means of a durable medium (e.g., by e-mail).

13.5. We may withhold said reimbursement until receipt of the goods or until you have provided proof of return of the goods, if earlier.
13.6. Please note that you must return the articles as per the instructions on our Return Centre within 14 days following your notification of your wish to withdraw from the agreement. Company Bridge and Life, S.L. shall assume any direct costs resulting from the return of said articles; and you will be responsible for any decrease in the value of the goods returned as a consequence of the manipulation thereof (except where said manipulation may be necessary to check the nature, features and operation of the articles).13.7 Withdrawal form template

  1. APPLICABLE LAW. JURISDICTION

    14.1. These terms and conditions have been drafted in accordance with the Civil and Commercial Codes, Act 7/1996, of 15 January, regulating retail trade, Act 7/1998, of 13 April, on General Contracting Terms, and Act 7/1995, of 23 March, on Consumer Credit. These terms and conditions, together with those included in the main section of the Order Sheet, constitute the present agreement.
    14.2. We hereby guarantee any rights which applicable Law may recognize to consumers and users.
    14.3. These terms and conditions are governed by Spanish law. Any disputes resulting from this agreement shall be submitted by the parties to the Courts and Tribunals provided by applicable law, in consideration of the place of compliance with the obligation or the domicile of the purchasing party, as applied to end consumers.
    14.4. In the event of a purchase made by another company, both parties agree to submit to the Courts and Tribunals of Elche (Alicante), Spain, and waive expressly any other jurisdiction they may be entitled to.

    15. AMENDMENTS IN SALE AND PURCHASE TERMS AND CONDITIONS

    15.1. COMPANY BRIDGE AND LIFE, S.L. reserves the right to amend at any time its website, policies and conditions, including the present Sale and Purchase Terms and Conditions.
    15.2. You will be subject to the terms and conditions, policies and Purchase Terms and Conditions in force at the time of placing your order, unless there is a change in said terms and conditions, policies and/or Purchase Terms and Conditions as provided by Law or public authorities (in which case such amendments may be applicable to orders made previously).
    15.3. Should any of these terms and conditions be declared invalid, null or ineffective on whatever grounds, said term or condition will be excluded without affecting the validity or enforceability of the rest of terms or conditions.