1. If I open a new account, will I keep the points I had earned from my previous orders?
Yes. Every order you have placed in the last 365 days will have generated points, which you will see available in your new account.


2. How do I earn points?
Earn 1 point for every € spent. And get an extra 100 points when you complete your profile.

3. How do points work and how can I redeem them?
You can redeem your points for discounts, selected products or express shipping. Every 100 points unlock a €5 discount your next order (valid on orders over €40).
You can redeem up to €20 off a single order:
100 points = €5 discount
200 points = €10 discount
300 points = €15 discount
400 points = €20 discount

4. Do points expire?
Yes. Your points are available for one year (365 days) from the date of the order on which you earned them.

5. When are points added to my account?
You will see your new points in your account as soon as your order is shipped.

6. Can I redeem two vouchers for the same order?
No, you can only use one voucher per order. That is why, if you have 200 points, we recommend generating one €10 voucher instead of two €5 vouchers, so you can use your full discount at once.

7. I have redeemed the points, but I cannot find the voucher. Where is it?
Sign in, go to your account and you will find it in the Loyals section, ready to use.

8. How can I get free shipping?
When you reach 150 points on orders, you will unlock 6 months of free shipping. Please note that returns or order cancellations will deduct points and could affect this benefit if you drop below the required minimum.

9. If I make a return, will I lose my points?
Yes, we will deduct as many points as the amount refunded. E.g., if you return an item worth €70, 70 points will be deducted from your account.

10. If I return an order made with a voucher, what happens to my points?
We will deduct the points earned on that order, but we will return the points from the voucher you used so you can use them again on your next order. If it is a partial return, the points redeemed in the voucher will not be refunded. .

1. How long does it take for my order to arrive?
Estimated delivery time is 24/48 working hours. However, delivery time may be longer for certain items, which is duly indicated on the product sheet.
Please check this link for delivery time to other countries

2. Do you ship to the Canary Islands, Ceuta and Melilla?
We're sorry, but, so far, we’re not shipping to the Canary Islands, Ceuta or Melilla. We're working to provide you with this service.


3. Can I buy online from anywhere in the world?
Check this link for the locations to which we ship


4. How can I track my order?

We'll send you an email confirming the shipment along with the tracking details. You can track your order using the link provided in the email. In addition, if you have an account with us, you can log in and track your order.

5. Can the country of delivery be different from the country of purchase?

Yes, please contact our Customer Service to do so.

1. What's the usual refund period? / When will I get the refund?
The refund will be processed within 8-10 working days of the moment the confirmation email is sent. This period may vary depending on the bank processing time, which may change according to the payment method and to each bank.

2. How do I return an item?
To return an item, please click on the following link

Enter the email address you used to purchase it. You’ll then receive an email with a link to your returns page, where your orders will be displayed. Just click on -Return- next to the product you want to return. (If you want to return more than one product, you can select them in the next step.) Select the return option that best suits your needs, return at a collection point or home pickup.

Once the steps have been completed, we’ll send you an email with a document consisting of two parts: a sticker to put on the return package and a delivery note, with the returned item(s), which you need to include in the package.

Drop off at a collection point
If you've chosen this option, prepare the item(s) in a bag or box hiding the content, and stick the label we’ve sent you by email. Then take the package to the selected office.

Home pickup
If you choose this option, a courier will collect your return within 24/48 business hours. Prepare the item(s) in a bag or box hiding the content, and stick the label we've sent you by email.

3. Can I exchange an item?
To exchange an item you need to return it and make a new purchase in the size or colour you want.

4. What's the return period?
Please note that you need to send the items you want to return within 30 days of the day you received them, before the return period expires.

5. I don't have the original packaging, can I make the return anyway?
If you no longer have the original packaging, you can return your order in any other packaging, provided it's sealed to prevent any loss of items.

6. I want to cancel/modify my return, how can I do it?
If you want to change or cancel your return request, please contact us so we can do that for you.

1. What payment methods are available?

We have available the following payment methods:

2. In what currency can I pay?

Our currency is the euro (€)

1. The product I like is no longer available, will it be available again?
The -Notify me when sizes are available- option on the site allows you to choose the size you want and enter your email, so that we can notify you by email when the item becomes available again. However, if this option is not enabled, the product will no longer be available. We recommend that you visit our website in the following days, as we are constantly replenishing stock.

2. What size should I take?
You can enter your details and our size recommendation tool will tell you which size to choose.

3. How can I know the composition of a garment?
Detailed information on the composition of each item is available on the product sheet.

1. How is the amount paid for items purchased with a Virtual Gift Card refunded?

• The refund will be made directly on the Virtual Gift Card, increasing the available balance.
• The balance of the Virtual Gift Card cannot be refunded or redeemed for money.

For further questions or queries, you can contact us through our Customer Service.

1. If I open a new account, will I keep the points I had earned from my previous purchases?

Yes, your previous purchases (from October 2021 on) will have generated points you’ll have available in your account.

2. How do points work?

We have 3 Loyals categories.

If you belong to the Loyal category, each euro spent in our store earns one point, and for every 100 points you get a €5 discount to use in your next purchase.

If you belong to Loyal +, every euro spent in our store earns one and a half points, and for every 100 points you get a €5 discount to use in your next purchase.

If you belong to the BEYOND category, for every euro spent in our store you’ll earn two points, and for every 100 points you’ll get a €5 discount to use in your next purchase.

3. Do they expire?

You have one year from your purchase to use your points.

4. When do I get the points?

You get the points when the order has been shipped. They will then be available in your account.

5. Can I redeem two coupons for the same order?

No, you can only use one coupon for each order. Check the points you have and generate 1 unique coupon. For example, if you have 200 points, you can generate two €5 coupons, but you can’t redeem them in the same order, so we recommend you generate a single €10 coupon if you want to redeem it in one order.

6. I’ve redeemed the points, but I cannot find the coupon to use it. Where is it?

Access your account and, in the Loyals section, you’ll see your coupon.

7. I’ve made a return, will I lose my points/coupon?

We’ll deduct as many points as the amount returned. E.g., if you return an item worth €70, 70 points will be deducted from your account. If you’ve used a coupon in the order and then you make the return, on the one hand, the points earned in the purchase you’re returning will be deducted, and, on the other hand, we’ll restore the points of the coupon used so that you can use them for your next purchase.