1.     PURPOSE

1.1.   These Terms regulate:

(i) the access, navigation and use of the restricted access area (hereinafter, the “User Area”) to users who have created a customer account (hereinafter, the “Registered Users”), within the website owned by POLO CLUB: www.poloclub.com (hereinafter, the “Website”); as well as

(ii) the terms applicable to registered Users who are members of the POLO CLUB loyalty programme (hereinafter, the “Loyalty Programme”).

• The acceptance of these Terms grants the Registered User automatically the status of a member of the Loyalty Programme.

• The acceptance of these Terms implies the express and unreserved consent thereof by the Registered User, having the same validity and effectiveness as any written and signed contract.

2.       ACCESS AND REGISTRATION

• The access to the User Area is free.

• The access is limited to individuals, of legal age and residents of the European Union.

• To access the User Area, users shall:

• Register to create an account. To do so, users shall fill out the form available on the Website, following the instructions provided by POLO CLUB during the registration process.

The data requested in the form are, in general, mandatory, unless otherwise stated in the specific field. The Registered User guarantees that the data provided are true and duly updated.

• Once the registration process has been completed, the Registered User shall generate a passwordwhich meets the security and strength criteria defined by POLO CLUB.

• To access the User Area, Registered Users shall enter their email and password.

  1. Registered Users agree to make diligent use of their password, given its personal and non-transferable nature, protecting it from unauthorised uses and/or access by third parties. Consequently, Registered Users are responsible for ensuring proper custody and confidentiality of their password, and, in particular, will be responsible for its unlawful use by third parties, as well as for its non-diligent use.

  2. If Registered Users suspect that their password is being used by third parties, they shall inform POLO CLUB as soon as possible via the following email address: contact@poloclub.com.

  3. On the other hand, if Registered Users do not remember their password, they shall select the option: “forgot your password?” (located next to the form to access the User Area). POLO CLUB will provide the right means to generate a new password.

3.       CANCELLATION

• These Terms will be in force as long as the contractual relationship is maintained and as long as Registered Users do not decide to cancel their registration.

• Registered Users may, at any time, request the deletion of their Registered User account by sending an email to POLO CLUB at the following email address: rgpd@poloclub.com, stating in the email subject the following: CANCEL ACCOUNT.

• If Users want to keep their Registered User account to make purchases, but want to stop being part of the Loyalty Programme, they shall send an email to POLO CLUB at the following email address: rgpd@poloclub.com , stating in the email subject the following: UNSUBSCRIBE FROM LOYALTY PROGRAMME.

4.       TERMS OF USE OF THE USER AREA

• Registered Users agree to make appropriate use of the User Area. In this sense, Registered Users are aware and voluntarily accept that the use of the User Area is made at all times under their sole and exclusive responsibility, so Registered Users ensure that:

• they will make proper use of the User Area, in accordance with the law, good faith, public order and traffic uses.

• In the event that Registered Users send information of any kind to POLO CLUB, via any of the channels enabled for this purpose in the User Area, Registered Users declare and accept that they have the right to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets, data protection or any other rights of third parties, and that such information is not confidential or harmful to third parties.

• they will not use the User Area to spread or publish any material which is defamatory, offensive, racist, degrading, pornographic, obscene, threatening or that may cause discomfort to any Registered User or third party.

• they will not use the User Area to collect and process personal data of other Registered Users.

• they will refrain from destroying, altering, rendering useless or damaging the software, programmes or content included in the User Area.

• they will not hinder the access of other Registered Users through the massive consumption of computer resources or the performance of actions that damage or generate errors in POLO CLUB’s systems.

• they will refrain from introducing computer viruses, malicious code or any other logical device that may cause any type of alteration, disablement or damage to POLO CLUB’s systems.

• they will refrain from transgressing or attempting to transgress the security measures established by POLO CLUB in the User Area, or in any other network connected to the User Area, causing, for example, a disproportionate saturation of the network.

• they will not attempt to access the User Area with a fake account, as this act may constitute identity theft.

• Failure to comply with the aforementioned Terms of Use by the Registered Users may result in the deletion or blocking of their account, without the possibility of claiming or receiving any compensation for it. In addition, POLO CLUB reserves the right to suspend or cancel a membership to the Loyalty Programme or to refuse the use of the points earned in cases of violation of these Terms of Use or in cases of abusive and/or fraudulent use of the Loyalty Programme.

• Likewise, Registered Users shall be solely responsible to POLO CLUB and third parties for any damages that may be caused as a result of a breach of the Terms of Use of the User Area, listed above.

5.       CONTENTS AND BENEFITS OF THE RESTRICTED AREA

• The creation of an account allows Registered Users to make purchases from the restricted area, access their purchase history and track their orders.

• The creation of an account automatically grants the Registered User the status of a member of the Loyalty Program. Membership in the Loyalty Program entails the following benefits and privileges:

  (i) The possibility of earning points with each purchase, which may be redeemed for discounts.

  (ii) Early access to special promotions: offers, discounts, pre-orders and giveaways. 

6. SPECIFIC TERMS OF THE LOYALTY PROGRAMME 

6.1. Participation in the Loyalty Programme: The Loyalty Programme is aimed exclusively at Registered Users of the Website and allows to earn points associated with orders made through the User Area. 
Participation in the Loyalty Programme is free of charge and requires an active Registered User account. 

6.2. Earning points: points will be accrued as follows: 
(i) Points for orders placed on the Website 
Registered Users will accrue points for orders placed on the Website through their User account, in accordance with the following equivalence: 
€1 spent = 1 point earned 
For the purposes of earning points, the total amount actually paid by the Registered User will be taken into account, including the price of the products, applicable taxes and shipping costs. 
The Loyalty Programme will apply to all products offered on the Website. However, purchases paid for by gift card will not generate points in the Loyalty Programme. 
(ii) Other ways of earning points 
In addition to orders placed, POLO CLUB may award additional points to Registered Users for certain actions linked to their account, including: 100 points for completing the Registered User profile. 

POLO CLUB may establish additional promotional actions for earning points, informing Registered Users of this through the usual communication channels. 
6.3. Redeeming points: Accrued points may be redeemed for discounts applicable to future orders placed on the Website, provided that the minimum order amount is €40. Points will be redeemed in accordance with the following equivalence: 
a) 100 points = 5 euros off 
b) 200 points = 10 euros off 
c) 300 points = 15 euros off 
d) 400 points = 20 euros off 

The discounts may be applied to the order selected by the Registered User through their User Area. Any accrued points not redeemed will remain available in the User’s balance. 

The User may redeem a total of 150 points to activate the free shipping benefit for shipping to Pick-Up Points. Once redeemed, this benefit will be valid for a non-extendable period of six (6) months from the time of activation. During this period, all shipments to an associated Pick-Up Point will be exempt from shipping costs for the Registered User. 

Likewise, the orders placed using discounts obtained by redeeming points will continue to generate new points under the same conditions set out in these Terms and Conditions. 

In the event of a full return of an order in which points were used to obtain a discount, the points corresponding to said discount will be fully refunded to the User’s balance for use in future transactions. 
Conversely, in the event of a partial return or partial refund of the order, the points used to access the aforementioned discount will not be refunded to the Registered User’s balance under any circumstances. 

Product returns and order cancellations may count negatively towards the Registered User’s record and may directly affect the accrued amount required to activate or maintain the tier and benefits associated with the Loyals programme. 

6.4. Validity and expiry of points: Accrued points will be valid for 12 months from the date on which they are obtained. Once this period has elapsed without the points having been used, they will automatically expire and will no longer be available for redemption. 

6.5. Checking points balance and communications: Registered Users may check their points balance at any time by accessing their User account on the Website. Likewise, POLO CLUB may communicate to Registered Users, by electronic means or other enabled channels, information relating to the Loyalty Programme, including: points balance and movements, loyalty tier, promotions and offers, changes to the Loyalty Programme, etc. 
Provided that the User has entered a valid email address or telephone number, they may receive communications relating to the points accrued and their use. 
6.6. Claims related to points: For any incident or claim related to the points balance arising from online orders, the Registered User shall contact customer service by email at contact@poloclub.com. The claim shall include the email address associated with the Registered User account and the corresponding order number. 

6.7. Updating account details: Registered Users may modify the details associated with their account in order to update them, through the following channels: 
• By sending an email to rgpd@poloclub.com 
• By accessing their account: (https://www.poloclub.com/account/login) 
Registered Users ensure the accuracy of all the information provided and shall be solely responsible for any wrong, incomplete or obsolete information. 

7.       INTELLECTUAL PROPERTY

• ThisUser Area , as well as its contents (texts, photographs, graphics, images, icons, technology, software, graphic design, source codes, among others) are the property of POLO CLUB or third parties, who have transferred to POLO CLUB the corresponding rights.

• The navigation and use of the User Area by Registered Users do not constitute, in any case, a license or transfer of the rights of exploitation of the User Area and its contents by POLO CLUB. All this without prejudice to the right of strictly domestic use available to Registered Users, not transferrable to third parties, of display of contents necessary for the correct enjoyment of the specific service.

• Likewise, the trademarks, trade names or distinctive signs of any kind that appear in the User Area are property of POLO CLUB or, where appropriate, of third parties, who have transferred to POLO CLUB the corresponding rights, without implying in any case that the use or access to them grants Registered Users any rights over them.

• POLO CLUB holds all the intellectual and industrial property rights on the contents and/or services of the User Area, and Registered Users cannot modify, copy, reproduce, publicly communicate, transform or distribute by any means and in any form all or part of the contents included in the User Area, for public or commercial purposes, without the prior, express and written authorisation by POLO CLUB.

• To make any kind of comment regarding possible breaches of intellectual or industrial property rights, as well as of any of the contents of the User Area, which may affect Registered Users, POLO CLUB or a third party, you can contact POLO CLUB via the following email address: contact@poloclub.com.

8.       LIABILITY

• POLO CLUB takes all the necessary measures to guarantee the correct functioning and continuous access to the information provided in the User Area. However, POLO CLUB cannot ensure that there is no possibility of certain programming errors, or that the server may not contain viruses or other harmful components. However, POLO CLUB makes every effort to prevent this type of incidents.

• Likewise, POLO CLUB takes no liability arising from the information provided outside this User Area and not directly managed by POLO CLUB, as well as any other information derived from the information published by POLO CLUB in the User Area, provided that this information has been manipulated or entered by a third party outside POLO CLUB.

• POLO CLUB is not responsible for the information and content stored in, including but not limited to, forums, chats, blogs, comments, social networks or any other means that allows third parties to publish content independently in the User Area. However, POLO CLUB is at the disposal of Registered User, authorities and security forces to actively collaborate in the withdrawal or blocking of all those contents that could affect or violate national or international legislation, third parties’ rights or morality and public order.

• If Registered Users consider that there is any content in the User Area that could be susceptible to this classification, please notify POLO CLUB immediately via the following address: contact@poloclub.com.

9.       NOTIFICATIONS

• In the event that Registered Users have knowledge that any content, included in this User Area, is contrary to the law or violates the rights of third parties, they can inform POLO CLUB via the following address: contact@poloclub.com.

• Additionally, Registered Users may contact POLO CLUB, via the aforementioned email address, if they want to make any query regarding the User Area.

10.   DATA PROTECTION

• POLO CLUB will process the personal data provided by Registered Users, as well as their purchase history, for the following purposes:

• To manage their status as Registered Users and the Loyalty Programme.

• Likewise, their email address may be used for the purpose of sending them promotional communications related to the Loyalty Programme, unless Registered Users expressly object to this. They can oppose to receiving them by sending an e-mail at the following address: rgpd@poloclub.com, with the subject line: CANCEL COMMUNICATIONS.

• To exercise their data protection rights, they can contact the following address: rgpd@poloclub.com.

• To learn more about the processing of your data, please refer to POLO CLUB Privacy Policy, which all Registered Users shall know and accept before being able to access and register in the User Area.

11.   AMENDMENTS: POLO CLUB reserves the right to modify these Terms, in which case we shall duly inform the User.

12.     INTEGRITY: If one or more provisions of these Conditions were declared null or inapplicable by the law in force or by a firm court decision, the other provisions shall still be valid and in force.

13.     LAW AND APPLICABLE JURISDICTION

• For the resolution of all disputes or issues related to these Terms, Spanish legislation will apply, to which both Registered Users and POLO CLUB submit, unless any other legislation other than the Spanish one shall legally apply.

• For the resolution of any dispute arising from the interpretation, validity or performance of these Terms and Conditions, the parties shall submit to the Courts and Tribunals that are competent in accordance with the applicable regulations. In the case of consumers and users, the courts and tribunals of the consumer’s domicile shall have jurisdiction. 

  Latest update: May 2026